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Refund & Returns

Things not quite right? All good! We know that sometimes an item may not fit or be right.

If you're not 100% satisfied with your purchase, you can return your item(s) in-store or online within 30 days of the order receipt and we will be happy to provide you with an exchange, store credit or refund depending on your payment method and if you meet the below return conditions.

*If you wish to return an item purchased in-store, please click here

Our 30 day Returns Policy is COVID-19 safe. We will not count the days that our stores are closed during the instance of government instructed lockdowns.

 
  Credit Card Purchases PayPal Purchases Afterpay Purchases Gift Card Purchases
I want to return online  Refund available Refund available  Refund available  Refund available via gift card
I want to return in-store Exchange, store credit or refund available Refund available 

No Exchanges available only Refunds

Refund available via gift card

 

 



HOW TO RETURN YOUR ITEM:

If you wish to return an item purchased in-store, please click here. To return to our online store:

  1. Ensure your return meets our Returns Policy requirements.
  2. Contact our Customer service team here to organise a return.
  3. The customer service team will provide you with return instructions and address to return to.
  4. Pack up your unworn shoes or items into their original shoe box or packaging.
  5. Place the original shoe box or packaging into another carton or satchel.
  6. Drop off your parcel at your nearest Post Office.

WHATS NEXT?

Please allow time for your return to reach our fulfillment center. This time may vary depending on your location.

If approved, refunds are carried out within 48-72 hours of receiving the return and you will be notified via email. Depending on your bank, your refund may take 2-5 working days to process.

RETURNS

Returns will be accepted when:

  • Items were purchased in the last 30 days
  • Proof of purchase is provided
  • Items are unworn, undamaged and unmarked
  • Items are in their original condition and their original packaging or shoe box (please note the box must be unmarked/undamaged also)
  • Items were purchased in the last 30 days
  • Please note we will not count the days that our stores are closed during the instance of government instructed lockdowns.

REFUNDS

Refunds will be processed via your original payment method;

  • Credit card refunds will be visible within 1-5 business days depending on your financial institution
  • PayPal refunds will be processed in your PayPal account 1-2 business days after we receive your returned item
  • Afterpay refunds will be processed in your Afterpay account 1-2 business days after we receive your returned item

Online conditions:

  • Online refunds will be processed once a return has been received at our warehouse and reviewed by the customer care team. We’ll send you an email after your items have been reviewed, which may take up to 2 business days.
  • Online purchases using credit/debit cards may be refunded or exchanged in-store. Please ensure you have your proof of purchase for our Skechers team member to assist you.
  • Online purchases using PayPal can be returned online or instore. 
  • Online purchases using Afterpay can be returned online or instore. 

In-store conditions:

  • Instore purchases cannot be returned online
  • In-store purchases cannot be returned or refunded to the online store at this point in time.
  • If you purchased online and picked up in-store using our Click and Collect service, then you are eligible for an exchange or full refund.

EXCHANGES & STORE CREDIT

In-store purchases that are eligible for return and within 90 days of receipt may be exchanged for other items, or store credit provided. It is at the discretion of our Skechers team to decide whether a full refund will be provided.

COST OF RETURNS

You are responsible for the costs of returning any item(s) to our online store. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.

FAULTY ITEMS

Returns will be accepted on any faulty item(s) returned to any Skechers store within a reasonable time frame.

If you believe your online purchase arrived with a manufacturing fault, or you received something different to your original order, we'll be happy to cover the cost of the return.

If this is the case, please contact our friendly Customer Care team here with as many details as possible about the order.